Do you prefer a softphone or a hard phone?

When implementing a Voice over Internet Protocol (VoIP) solution you need to decide whether you prefer a softphone or a hard phone. Some the advantages a softphone has over a hard phone are a customisable GUI, extra features, increased mobility when installed on portable devices, easier and quicker to deploy and maintain and less expensive in the long run. A hard phone wins over a softphone in the following areas: Better and consistent quality calls, lesser downtime due to ethernet power, generally no interruptions during calls and are easier to use.