CRMs help small businesses

In order to cash in on the market today, small businesses will need to implement a Customer Relationship Management (CRM) system. The catch is looking for the right features to include in a CRM, which requires hours of research and analysis. Many a CRM will include an abundance of extra features, which the small businesses cannot handle. Ideally you’ll want to reduce expenses and complexity by excluding the Project Management (PM) feature, cut down on Automations, use Task Management over Lead Scoring in the long run and finally prefer consent tools over Email Integration. Those extra features will be useful and worth adding once the business grows large.

https://smallbiztrends.com/2019/08/what-to-look-for-in-a-crm.html